Request Help

Password Issues

Review our self-help guides for resolving password issues before submitting a Help Request.

Student Ticket

Click the button above to open a Distance Ed support ticket. For Help Topic, select CMS - CANVAS.

Provide as much detail about the issue as possible.

Include the last four digits of your SID, Course Number, and Section Number.

faculty and staff ticket

Click the button above to open a Distance Ed support ticket in Service Desk Plus.

Provide as much detail about the issue as possible. Include Course Number(s) and Section Number(s).

Login Instructions for Service Desk Plus

  1. Use your SRJC username only
  2. Outlook Password
  3. Select ADMINSRJC for the domain.

See EXAMPLE screenshot.