Visit the New to Online Learning page to find out if online learning is right for you and learn how to get started.
If you are a new student, check out the Steps for New Students page to get started at SRJC.
In every case, all questions about your class at SRJC (including checking in, logging in, usernames, passwords, authentication, etc.) should always be directed to your instructor. The following resources are also available for more general topics.
IT HELP - ONLINE/PHONE SUPPORT FOR STUDENTS
SRJC's I.T. Department provides support for students via telephone and email, covering general topics such as student email, campus WiFi, computer labs, the student portal (myCubby), etc. I.T. does NOT provide specific support for Canvas.
- Call Canvas Support - click on the Help link in the Global navigation bar (far left sidebar) when logged into Canvas
- Student Help Desk (707) 521-6062
- Online Ticket Request
- Student Email Accounts and Support - available through student.santarosa.edu
FACE-TO-FACE SUPPORT FOR STUDENTS
The Maggini computer lab provides drop-in face-to-face support for students with topics such as how to get a student email account, how to register for an online class, where your online class website is located, how to find your class homepage, how to contact your instructor, etc.
- Location: Rm. 2811 (Maggini Hall, Santa Rosa Campus)
- Hours: M-Th 8 AM – 9 PM; Fri 9 AM – 3 PM
Students can access tutoring available online by logging into their portal (myCubby) and clicking on the "SmartThinking" links. See screen shot here.
Online information for counseling services is available on the Counseling page.
UPDATE YOUR BROWSER
It is always best to use an up-to-date browser to better work with the course management system and other functions such as video playback. Here are some resources to test your browser
- Computer Readiness Test - test your browser and plugins
Interactive tutorials and tools for online success
The State of California’s Online Education Initiative (OEI) has developed an innovative set of interactive tutorials and tools, which may increase your chances of success in any online course. Access videos on getting tech ready, organization, managing time, communication skills, career planning and more. Interactive tools are offered for calculating costs, testing your computer readiness, daily schedule calculator, and creating a study schedule.
Admission for out-of-state residents
See the State Authorization page about SRJC policies and procedures with regards to out-of-state students, including how SRJC maintains compliance and how to resolve student grievances and complaints.