Student Information

GETTING STARTED

Visit the New to Online Learning page to find out if online learning is right for you and learn how to get started.

If you are a new student, check out the Steps for New Students page to get started at SRJC.

GETTING HELP

In every case, all questions about your class at SRJC (including checking in, logging in, usernames, passwords, authentication, etc.) should always be directed to your instructor. The following resources are also available for more general topics.

IT HELP - ONLINE/PHONE SUPPORT FOR STUDENTS

Ticket

SRJC's I.T. Department provides support for students via telephone and email, covering general topics such as student email, campus WiFi, computer labs, the student portal (myCubby), etc. I.T. does NOT provide specific support for Canvas. 

FACE-TO-FACE SUPPORT FOR STUDENTS

The Maggini computer lab provides drop-in face-to-face support for students with topics such as how to get a student email account, how to register for an online class, where your online class website is located, how to find your class homepage, how to contact your instructor, etc. 

  • Location: Rm. 2811 (Maggini Hall, Santa Rosa Campus)
  • Hours:  M-Th 8 AM – 9 PM;  Fri  9 AM – 3 PM

LOGIN ISSUES

Key

Canvas log-in help
 

ONLINE TUTORING

Tutoring Help

Students can access tutoring available online by logging into their portal (myCubby) and clicking on the "SmartThinking" links. See screen shot here.

ONLINE COUNSELING

Compass - Counseling

Online information for counseling services is available on the Counseling page.

UPDATE YOUR BROWSER

It is always best to use an up-to-date browser to better work with the course management system and other functions such as video playback. Here are some resources to test your browser

Interactive tutorials and tools for online success

The State of California’s Online Education Initiative (OEI) has developed an innovative set of interactive tutorials and tools, which may increase your chances of success in any online course. Access videos on getting tech ready, organization, managing time, communication skills, career planning and more. Interactive tools are offered for calculating costs, testing your computer readiness, daily schedule calculator, and creating a study schedule.

Interactive tutorials for online course success