Assistance

Assistance is available through the Distance Education Department

  • Getting access to the Canvas learning management system
    If you are a new instructor, contact the Distance Ed Department to get a Canvas account or fill out the appropriate forms linked to from the Canvas Request Forms page.
    See the 
    Canvas Accessibility page for guidance on how to create accessible materials in Canvas.
     
  • Scheduling accessibility reviews, consultations, help
    Contact Corrine Haverinen, the Distance Education Instructional Accessibility Specialist to schedule an appointment for accessibility reviews, consultations or get help with making your materials accessible. Email is the best form of contact (chaverinen@santarosa.edu). Reviews are conducted in Corrine's office, Room 4427 of Doyle Library, 3rd floor (in the Center for New Media) OR by CCC Confer if you prefer not to come to campus. Reviews typically take 1 to 1.5 hours.

Making PDF and Word Doc files accessible

Contact the Distance Education Instructional Accessibility Specialist (chaverinen@santarosa.edu) to get assistance with making your documents accessible. For PDF files, it is usually best to provide Distance Ed with the source document (Word doc, PowerPoint file, etc.).

Distance Education will do this work for you, but you may want to read the help docs on Creating Accessible Word DocumentsCreating Accessible PDF Documents, and Creating Accessible PowerPoint Presentations to understand the issues.

Making Multimedia Files Accessible

For all online classes, multimedia files that the instructor is requiring their students to watch or listen to will need to be made accessible. Multimedia files that are optional, but are on SRJC resources (Canvas, CATE, or Moodle) will also need to be made accessible. This means that audio files must have a transcript and video files must be captioned.

The Distance Education Captioning and Transcription grant (DECT) provides California community colleges with funding to create the captions and transcripts for online classes. The instructor will not experience a significant work load in this process.

There are two ways to order captions using the DECT grant:

  1. Upload your video to 3C Media Solutions. You can order captions through the DECT grant with one click from 3C Media Solutions. See more about 3C Media Solutions here.
  2. Contact the Media Services Department at 707-521-7927 to help you in procuring a transcript and subsequent captioning. You will need to provide the first semester you will be using the file in your class, approximate how many students will be in the class, approximate how long your video or audio files are, and include a list of any technical words used in the audio portion of your file. Upon completion, transcript or captioned files are returned to the instructor. If there are any problems with files, the instructor will return to Media Services for editing.

Contact Corrine Haverinen (Instructional Accessibility Specialist at Distance Ed) by email at chaverinen@santarosa.edu or telephone at 707-527-4699 if you need more guidance with this process.

More multimedia help can be found on the DistanceEd: Multimedia Tools Canvas course (open to all). In this course, find information about multimedia creation, uploading to 3C Media, and requesting captions.