Assistance is available through the Distance Education Department

• Head over to the Distance Education Help Forms page and select 'DE: Accessibility Support Request' to get help with the following issues:

  • Request the Accessibility Team fix accessibility issues on your online course.

  • Request an accessible version of a PDF or Word document.

  • Request multimedia captioning or transcript assistance.

  • Any other accessibility issues​​ or questions you may have.​​​​
     

• Scheduling accessibility reviews, consultations, help
  Contact Distance Education Support (desupport@santarosa.edu) to schedule an appointment for accessibility reviews, consultations or get help with making your materials accessible.
   
• Assistance for the Canvas learning management system
  See the Canvas Accessibility page for guidance on how to create accessible materials in Canvas.

Making PDF and Word Doc files accessible

Contact Distance Education Support (desupport@santarosa.edu) to get assistance with making your documents accessible. For PDF files, it is usually best to provide Distance Ed with the source document (Word doc, PowerPoint file, etc.).

For guidance on document accessibility, see these help articles: Creating Accessible Word Documents, Creating Accessible PDF Documents, and Creating Accessible PowerPoint Presentations

Making Multimedia Files Accessible

For all online classes, in order to comply with federal and state laws, multimedia files that the instructor is requiring their students to watch or listen to will need to be made accessible. Multimedia files that are optional, but are on SRJC resources (Canvas) will also need to be made accessible. This means that audio files must have a transcript and video files must be captioned.

The Distance Education Captioning and Transcription grant (DECT) provides California community colleges with funding to create the captions and transcripts for online classes. The instructor will not experience a significant work load in this process.

There are two ways to order captions using the DECT grant:

1. Upload your video to 3C Media Solutions. You can order captions through the DECT grant with one click from 3C Media Solutions. See more about 3C Media Solutions here.
2. Contact the Media Services Department at 707-521-7927 to help you in procuring a transcript and subsequent captioning. You will need to provide the first semester you will be using the file in your class, approximate how many students will be in the class, approximate how long your video or audio files are, and include a list of any technical words used in the audio portion of your file. Upon completion, transcript or captioned files are returned to the instructor. If there are any problems with files, the instructor will return to Media Services for editing.

More multimedia help can be found on the DistanceEd: Multimedia Tools Canvas course (open to all). In this course, find information about multimedia creation, uploading to 3C Media, and requesting captions.