Distance Education FAQ

  • What are these online courses all about?
    1. Courses taken via the Web at Santa Rosa Junior College are nearly identical to the same courses taught in a more familiar classroom setting, but they are delivered over the Internet using a courseware management system (such as Canvas or Moodle), online tests and exercises, email, and other Net-based tools and resources. 
    2. What do I need in order to take an online course?
      Not much, really. You just need:
      1. A dependable email account (your Bear Cubs account is fine)
      2. Reliable access to a computer and Internet connection (using the college library’s computers is OK)
        For a fuller explanation of what you need and what you need to know, visit the Online Student Services Remote Readiness page and see the information about the Online Readiness and Resources Orientation.
      3. Can I use a computer on campus to take an online course?
        Yes. With a validated student ID you should be able to use SRJC computer labs or the library. You need to check hours of availability to make sure they're suitable for your schedule.
      4. How do I know if I'm ready for an online course?
        If you're familiar with the Internet and you know how to send and receive email, then you're probably ready. Of course, you'll also need some self-discipline to stick with an online course since you won’t have the structure of face-to-face meetings. 
      5. How do I get into an online course?
        It's necessary first to enroll at SRJC and register for the online section of a particular course. Once registered for a course, you will automatically be added to the course in Canvas course if your instructor is using Canvas as the course management system. See more information on the Finding Your Canvas Course page
  • Class structure, routine, and communication
    1. How are the classes actually conducted?
      The instructor will typically give reading and/or video assignments (on the Web, in textbooks, or both), provide further explanatory "lecture notes" online, call for discussion in the class forum, answer any questions raised during the discussion, and then administer an online exercise or quiz. Then the class moves on to the next topic.
    2. How will I communicate with the instructor and other students?
      Your instructor will use the class website to explain which communication tools will be in use. These can include email, discussion forums, chat, video, etc., depending on the class.
    3. What about tests and exercises?
      Most online classes include exercises, tests, and even final exams on webpages. These are completed online and submitted to your instructor with the click of button. After being corrected and graded, you can usually see the results in a gradebook. Some online classes require you attend proctored exams on campus.
    4. What are the class deadlines?
      The instructor sets the pace and deadlines for each class. Some are very flexible and self-paced, others are held to a more structured approach. Check your class webpages or consult with your instructor.
    5. How will class participation be handled?
      This varies from class to class, but most instructors will require certain amounts of online participation, especially in the discussion forums and any collaborative projects. Again, check your class webpages or consult with your instructor.
    6. Do the online courses ever meet in person?
      It depends on the class. Some never meet in person at all, some have an optional class meeting, and some require your presence at one or more classroom sessions.
  • Email
    1. What's the best email account to use?
      You can use any reliable email account you choose. If you want, you can request an SRJC student account.
    2. Suppose I change my email address?
      You need to edit the student configurations or profile for your class to reflect that change.
    3. What happens if I have more than one email account?
      Canvas will allow more than one email account (or even adding your mobile device) but one will be designated as the primary method of contact for the class.
    4. Can I get an email virus from an online course?
      Classes conducted using our courseware management systems utilize web-based messaging which cannot transmit viruses. Nevertheless, every computer connected to the Internet should be protected by an anti-virus program, and users should always practice safe computing, especially when taking an online class.
  • Passwords
    1. How do I get a password to participate in the class?
      Once you’re enrolled at SRJC, you automatically have a Canvas account. From the SRJC Canvas log in page, log into your Canvas account with the same user ID and password you use for the Portal (Cubby).
    2. Once I have my password, what do I do?
      Find your class homepage and read instructions from your teacher.
    3. Suppose my password doesn't work?
      Help documents and IT support for students are available to resolve problems.
  • Help
    1. Where can I find help documents for students?
      The DE Student Information page will take you directly to a plethora of links  for assistance.
    2. Where can I find help for using Canvas? 
      Please see our Student Help For Canvas page.
    3. Suppose I still need help?
      Please contact your instructor.
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